Q. What is Credit Sense Credit Report?
A: Credit Sense Credit Report provides you all the information you would find on your credit file, including a list of open loans, accounts and credit inquiries. You will also be able to see details on your payment history, credit utilization and public records. When you check your credit file, there will be no impact to your score.
Q. Is there a fee?
A: No. Credit Sense is entirely free, and no credit card information is required to register.
Q: How do I enroll?
A: Log into your Online Banking Account. Then click on “Services” tab and select Credit Sense from the list of services. You must be enrolled in Online Banking to sign up for Credit Sense. If you’re not already enrolled in Online Banking, sign up here.
Q. How often is my credit score updated?
A: As long as you are a regular online banking user, your credit score will be updated every month and displayed in your online banking screen. You can click “refresh score” as frequently as every day by navigating to the detailed Credit Sense site from within Online Banking.
Q. How does the Credit Sense differ from other credit scoring offerings?
A: Credit Sense pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses Vantage Score 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.
Q: Will CrossRoads Community FCU use Credit Sense to make loan decisions?
A: No, we use our own lending criteria for making loans.
Q: Will Credit Sense share my credit score with the credit union?
A: No, Credit Sense is a free service to help you understand your credit health, how you make improvements in your score and ways you can save money on your loans with the credit union.
Q: How does Credit Sense keep my financial information secure?
A: Credit Sense uses bank level encryption and security measures to keep your data safe and secure. Your personal information is never shared with or sold to a third party.
Q: What if the information provided by Credit Sense appears to be wrong or inaccurate?
A: Credit Sense makes its best effort to show you the most relevant information from your credit report. If you think that some of the information is wrong or inaccurate, we encourage you to take advantage of obtaining free credit reports from www.annualcreditreport.com, and then pursuing with each bureau individually. Each bureau has its own process for correcting inaccurate information but every user can “File a Dispute” by clicking on the “Dispute” link within their Credit Sense Credit Report. However, The Federal Trade Commission website offers step-by-step instructions on how to contact the bureaus and correct errors.
Q: Will accessing Credit Sense ‘ping’ my credit and potentially lower my credit score?
A: No. Checking Credit Sense is a “soft inquiry”, which does not affect your credit score. Lenders use ‘hard inquiries’ to make decisions about your credit worthiness when you apply for loans.
Q: Does Credit Sense offer credit report monitoring as well?
A: Yes. Credit Sense will monitor and send email alerts when there’s been a change to your credit profile.
Q: Can Customers use Credit Sense on mobile devices?
A: Yes, Credit Sense is available for both mobile and tablet devices and is integrated inside our mobile application.
