Whether you have moved to a new address, changed your phone number, or updated your email, it is important your contact information is up to date with us to ensure communication and secure your financial relationship.
IMPORTANT: The United States Postal Service (USPS) Change of Address Procedure will ONLY change your mailing address for specific documents. You MUST still update any financial companies (credit unions; banks; insurance) and government agencies (benefits; driver’s license; voter registration) directly with that company/agency. For security purposes, these types of documents will NOT forward to your new mailing address using the USPS Form.
Why is this so Important?
Communication: The credit union relies on your contact information to communicate important updates, account statements, security notices, documents, credit/debit cards, tax documents, and notices about your financial transactions.
Security: Accurate contact information helps the credit union verify your identity and protect your accounts from unauthorized access or fraud attempts.
Access to Services: In case of any issues with your accounts, having current contact information allows the credit union to reach you promptly and efficiently.
What should you do?
Log in to Online Banking: This is the easiest way to update your contact information. Simply Login to your Online Banking, go to Settings, then Profile and finally Address to update your address, phone number or email.
Website Form: Use this Change of Address Form available on our website. An authentic signature is required. Text to (716) 896-8084; Fax to (716) 896-8086; Email to [email protected] or Mail to 3031 William Street, Cheektowaga, NY 14227.
Visit the Branch: If you prefer to update your contact information in person, visit our branch location. A staff member will assist you in making the necessary changes.
